Privacy Policy

Zenutri Pty Ltd (“Zenutri”, “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. It applies in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Information you provide

• Name, email address, phone number, and shipping address when you place an order or create an account.
• Payment information (processed securely by our third-party payment provider; we do not store full card details).
• Any information you submit via our contact form or customer support channels.

Information collected automatically

• Device and browser information, IP address, and general location data.
• Pages visited, time spent on site, and referral sources via cookies and similar technologies.

2. How We Use Your Information

• To process and fulfil your orders, including shipping and returns.
• To communicate with you about your orders, account, and customer support requests.
• To send marketing communications where you have opted in (you may unsubscribe at any time).
• To improve our website, products, and services through aggregated analytics.
• To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us with:

• Payment processing
• Order fulfilment and shipping
• Email communications
• Website analytics

These providers are contractually obligated to handle your information securely and only for the purposes we specify.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. You can manage your cookie preferences through your browser settings. For more information, please review our cookie banner when you first visit the site.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure hosting infrastructure, and access controls. While no method of electronic transmission is 100% secure, we take all reasonable steps to protect your data.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us or email privacy@zenutri.com.